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Member Relationship Consultant - Shelby Twp

Responsible for providing an exceptional in-branch member experience. Builds & deepens relationships with members by proactively uncovering financial needs. Processes financial transactions including check cashing, withdrawals, deposits, & loan payments. Takes applications/closes consumer loans, home equity loans, & mortgage loans. Performs transactions on stationary & mobile devices. Identifies, troubleshoots & resolves member service issues. Manages a self-developed pipeline of members & prospects for future opportunities with the objective of meeting or exceeding assigned sales goals. This is a multi-faceted role and requires exceptional member service skills, product/service knowledge, technological expertise & attention to detail & adherence to operations policies & procedures. This position is very technology-based and requires extensive skills utilizing a variety of technical products.
Requirements:
High School Diploma or General Education Degree (GED).
Minimum of two years of work - related experience as a Member Service Consultant and/or Relationship Banker in the financial industry.
Energizing force in the branch; someone who likes to be lead and sets a high pace of energy, enthusiasm and engagement with other employees and members.
Hold a valid Michigan Credit Insurance License or obtain such designation within 6 months of hire date.
Obtain and maintain NMLS registration within 6 months of hire date.
Take real estate loan applications within 6 months of NMLS registration.
Expert skills in computer terminal, personal computer and mobile/electronic device operation; financial transaction computer system; word processing and spreadsheet software programs.



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